We at Nemesis Solutions pride ourselves on
being personally involved in the projects
that we undertake. This is input by people
or a group of people, and as we all
understand once you introduce the human
factor into anything, then "without a doubt"
errors can, and invariably do occur.
the first to admit , that we don't always
"get it right", but without you telling us
where we fail, simply, we don't know.
For this purpose, I have set up a department
that only looks after complaints.
This is headed by one of my Business
Managers, Mr Stan Lee who will control this
department. Stan comes from a Business
background, and will answer your genuine
complaint within seven working days.
Complaints are to be in writing and can be
sent directly to his email address:
As a company we hope that there are not
complaints, because we do work hard to offer
you the customer the best possible service
that we can, however if something is not
right, please give us the chance to put it
right and serve you better.
the years, I have seen people in
restaurants, and they order their steak well
done and when it arrives at the table, it
moos and leaps off the plate .
Some people wonít say anything so they donít
make a fuss , but they never return to that
business again .
I want your repeat business because that
alone is a testament of how good we are and
how good we are performing for you "the
So donít be shy, if we need to fix
something, write to Stan, who will
acknowledge your mail, investigate, and
report his findings. At that point we will
decide what is the best way for all parties
to be satisfied and then that agreed result
will be final.